Shipping + Returns Details for Merchandise, Films, and Books
Orders will ship within 3-5 business days. Shipping rates are subject to change. For further questions regarding our shipping rates, please call us toll-free at: 800.574.7272. Customer service is available 8:30AM–4:30PM PST, Monday through Friday.
DOMESTIC SHIPPING (within the United States)
Standard Ground Service (5-10 business days): Orders over $75 ship for free. For order totals under $75, the shipping charge is $8 for the first item plus $1 for each additional item.
Express shipping (3-day): $15 for the first item plus $1 for each additional item.
Standard Overnight: $21 for the first item plus $1 for each additional item.
Standard International Economy: Orders over $75 ship for $25. For order totals under $75, the shipping charge is $33 for the first item plus $1 for each additional item.
International Priority: $40 for the first item plus $1 for each additional item
INTERNATIONAL SHIPPING (excluding Canada)
International shipping to Australia, France, Ireland, Italy, Japan, the Netherlands, Spain, and the United Kingdom is $75 on all merchandise, DVD and book orders. The orders will be shipped FedEx International Economy. For shipping assistance to a country not listed, please call us toll-free at 800.574.7272 or email [email protected]. Customer service is available 8:30AM–4:30PM PST, Monday through Friday.
International shipping rates do not include any taxes, duties, or fees that may be due upon delivery. All additional fees are responsibility of the buyer. Customs charges and other applicable fees are determined by the receiving country. Chihuly Workshop has no control over these fees and charges, nor can we advise what the final cost may be. In the event the item(s) are shipped as you requested, and you choose not to accept delivery and/or pay the receiving country’s customs charges and applicable fees, the item(s) will be returned to Chihuly Workshop at your expense.
For shipping details on Studio Edition Glass and Fine Art Prints, please view here.
CHIHULY WORKSHOP RETURN POLICY
If you have questions about your order, including a return, refund, exchange, or defective or damaged item(s), please contact customer service and reference your order number at [email protected] or toll-free at 800.574.7272. Customer service is available 8:30AM–4:30PM PST, Monday through Friday.
All sales are final for Studio Edition Glass, Fine Art Prints, and Chihuly Pendleton blankets. For books, films, and sideline products, please contact customer service within ten days to return the merchandise for a full refund or exchange of equal or greater value. For an exchange of greater value, the customer will pay the difference in price and any additional costs. To return or exchange an item, please include your order information in the package and ship to:
Attention: Web Order Returns
1401 St. Paul Ave., Suite 200
Tacoma, WA 98421
To be eligible for a refund or exchange, the item(s) must be unused and in the original packaging. We will refund your credit card within 10 business days from the date the item was received. We are unable to refund shipping costs unless your item(s) were damaged upon arrival.