Privacy Policy

Last Updated:  September 9, 2016

This Privacy Policy explains how information about you is collected, used and disclosed by Chihuly, Inc. (doing business as Chihuly Studio) and Chihuly Workshop, Inc. (doing business as Chihuly Workshop) (collectively “Chihuly,” “we,” or “us”) when you access or use our website or other online products and services (collectively, the "Services"), or when you otherwise interact with us.

We may change this Privacy Policy from time to time.  If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice such as adding a statement to our homepage or sending you a notification through our Services. We encourage you to review the Privacy Policy whenever you access our Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us.  For example, we collect information when you create an account, join our mailing list, make a purchase, communicate with us via third party social media sites, participate in our contests, sweepstakes, or promotions, request customer support or otherwise communicate with us.  The types of information we may collect include your name, email address, phone number, billing and shipping address, credit card or payment information and any other information you choose to provide.  

In some cases, we may also collect information you provide about others, such as if you decide to purchase and ship products to friends or family. We will use this information solely to fulfill your requests and will not send marketing communications to these individuals, unless they separately opt-in to receive communications from us.

Information We Collect Automatically

When you access or use our Services or otherwise interact with us, we automatically collect information about you and we may associate it with information that you provide directly to us.  For example, we may collect:

  • Transaction Information:  When you make a purchase or a return, we collect information about the transaction, such as the product details, the transaction amount and the date of the purchase/ return.
  • Log Information:  We log information about your use of our website, such as your computer's operating system, the type of browser you use, access times, pages viewed, your IP address and the sites you visited before navigating to our website.
  • Information Collected by Cookies and Other Tracking Technologies:  We and our service providers use various technologies to collect information, including cookies and web beacons.  Cookies are small data files stored on your hard drive or in device memory that help us improve our website and your experience, see which areas and features of our website are popular and count visits. Web beacons are electronic images that may be used on our website or in our emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see "Your Choices" below.

Information We Collect From Other Sources

We may also receive information about you from other sources and link or combine that with information we collect about you.

Use of Information

We may use information about you for various purposes, including to:

  • Provide, maintain and improve our Services;
  • Provide and deliver the products and services you request, process transactions and send you related information, including confirmations and receipts;
  • Respond to your comments, questions and requests and provide customer service;
  • Communicate with you about products, services, offers, events and other news and information we think will be of interest to you;
  • Monitor and analyze trends, usage and activities in connection with our Services;
  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Chihuly and others;
  • Personalize and improve our Services and provide advertisements, content or features that match user profiles or interests;
  • Link or combine with information we get from others to help understand your needs and provide you with better service; and
  • Carry out any other purpose for which the information was collected.

Chihuly is based in the United States and the information we collect is governed by U.S. law.  By accessing or using our Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries, where you may not have the same rights as you do under local law.  Where this is the case, we will take appropriate measures to protect information about you in accordance with this Privacy Policy. 

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With third party vendors, consultants and other service providers who need access to such information to carry out work on our behalf;  
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Chihuly or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and
  • With your consent or at your direction.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Social Sharing Features

Our Services may offer social sharing features and other integrated tools. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.  For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Advertising and Analytics Services Provided by Others

We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information.  This information may be used by Chihuly and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity.  For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

Security

Chihuly takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Your Choices and Changes

Account Information

You may update, correct or delete information about you at any time by logging into your account and updating your profile information or by emailing us at info@chihuly.com.  If you wish to delete your account, please email us at info@chihuly.com, but note that we may retain certain information about you for legitimate business purposes or as required by law.  We may also retain cached or archived copies of information about you for a certain period of time. 

Cookies

Most web browsers are set to accept cookies by default.  If you prefer, you can usually choose to set your browser to remove or reject browser cookies.  Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications from Chihuly

You may opt out of receiving promotional communications from us at any time by following the instructions in those communications.  If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Contact Us 

If you have any questions about this Privacy Policy, please contact us at info@chihuly.com.