Privacy Policy

This Privacy Policy describes how Chihuly, Inc. DBA Chihuly Studio (“Chihuly Studio” or “we” or “our” or “us”) treats certain information collected or provided in connection with an end user’s (“you” or “your” or “user”) use of Chihuly Studio’s website, https://www.chihuly.com/, and any other website, social media pages, or other digital medium owned or operated by Chihuly Studio (collectively, the “Site”), or in connection with any products or services we offer. This Privacy Policy also applies to any Personal Information (as defined below) collected, stored, or used by us, such as information you provide us through the above mediums, by email, mail, or telephonic communications. Our Site and any and all products and services provided to you by Chihuly Studio, may be referenced as the “Services”.

The information provided in this Privacy Policy is designed to inform you of what information we collect, why we collect such information, how we use the information we collect, and the choices we offer, including how to access and update information. By accessing or using our Services, you consent to the Terms of Use and this Privacy Policy, including our collection, use, and disclosure of your Personal Information, as described below. This Privacy Policy is not a contract and does not create any legal rights.

Please read this Privacy Policy carefully.

Our Collection and Use of Personal Information

Personal Information is any information that can be used to identify you. This Privacy Policy does not cover data we, or our authorized third-party vendors or partners, collect that cannot be used to identify an individual or to pseudonymous data.

We get most Personal Information directly from you, through the Site, or from transactions with you in connection with our Services. We might also obtain Personal Information about you from other Site users or other entities with whom we have contact. For example, we may obtain Personal Information through public records, or transactions you have with our authorized third-party vendors or partners. If you are sharing information with us about any other individual, you must obtain their consent.

The categories of Personal Information we may collect from you include:

Your name.
Contact information, including your phone number, email address, and mailing address.
Payment card number (or other payment method) and related validation information.
Information you provide when interacting with the Site, including transaction data and purchase history, and communications (including email or direct messages “DM”).
Website analytics information, including when, how often, and for how long you use the Site; information related to your geographic location; the content you submit and view; the name of the domain and host from which you access the Internet; and the IP address of the computer or device you are using.
Other identifiable information about you, such as date of birth, gender, age, and photographic images of you, including for purchases, exhibitions, commissions, or sweepstakes/contest entrants and/or winners.

We collect Personal Information to help identify you; to perform contractual obligations, including our Services and/or processing and fulfillment of orders; to communicate with you; to properly administer our Site and to maintain records; to research and analyze the use of our Site and Services so we can improve our Services; to detect and prevent fraud; to exercise and defend legal claims; and to comply with legal obligations.

For some aspects of our Site, you may need to or be able to register an account with us via our Site (“Account”) by providing certain Personal Information. In doing so, or in connection with our Services generally, you may need to represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Site. You may also need to provide a valid email address or add shipping and billing information to place orders. All information that you provide to Chihuly Studio or its vendors, agents, associates, or partners, including your payment card or financial account information, is subject to Chihuly Studio’s Privacy Policy or the respective third-party privacy notice. You may update, correct, or delete information about you at any time by logging into your Account and updating your profile information or by emailing us at [email protected]. If you wish to delete your Account or, under appropriate circumstances, any Personal Information that may have been collected, please email us at [email protected], but note that we may require further confirmational procedures and necessarily retain certain information about you for legitimate business purposes or as required by law.

You can choose to not provide Personal Information or other information to us but it may delay or prevent us from providing our Services to you, including your ability to participate in a contest, promotion, or sweepstakes.

We may use standard tools, such as cookies or web beacons, to monitor the Site and Internet usage and to improve or customize the content on the Site. In particular, we may use standard cookies as may be appropriate for essential/strictly necessary, performance, and functionality purposes. We may also use Google tag manager, and Facebook pixel/tag manager. You should be able to control the use of cookies with respect to your own devices by changing your own browser settings.

We do not currently respond to Do Not Track browser settings because a uniform technological standard has not yet been developed, and we do not have control over other sites’ use or acceptance of Do Not Track browser settings or the Global Privacy Control signal. We reserve the right to update our practices and Privacy Policy as such standards are created and evolve.

Categories of Personal Information Disclosed or Sold

We do not sell your Personal Information to any third parties. We do not knowingly collect or sell Personal Information of consumers under the age of sixteen (16). In the preceding twelve (12) months, we did not sell any categories of Personal Information.

In order to conduct our business and better serve you, we may disclose Personal Information and other information about you or your activities on our Site or while using our Services with:

Our affiliates.
Our service providers and vendors, such as payment processors, promotional partners, website hosts, analytics providers, legal counsel, and various customer, technology, and operational support.
Third parties approved by you, such as social media sites.
Financial and legal institutions.
Law enforcement agencies, regulatory bodies, courts, or other public authorities, to comply with our legal and regulatory obligations, to respond to requests from governmental authorities, to protect our rights, to defend against legal claims, or as otherwise required by law.

The type of information we may share with others may include (a) your name and contact information, including your phone number, email address, and mailing address; (b) your payment card number (or other payment method) and related validation information; (c) information you provide when interacting with the Site; (d) website analytics information, including when, how often, and for how long you use the Site; information related to your geographic location; the content you submit and view; the name of the domain and host from which you access the Internet; and the IP address of the computer or device you are using; and (e) other identifiable information about you, such as date of birth, gender, age, and photographic images of you, including for purchases, exhibitions, commissions, or sweepstakes/contest entrants and/or winners.

Some third-party providers may independently collect Personal Information when you visit our Site. For example, our Site may include social media features connected with social networking sites or utilize marketing/mailing list services, such as www.mailchimp.com. Those sites may collect your IP address and which page you are visiting on the Site, and may set a cookie to enable social media features to function properly. Our authorized third-party vendors and partners have their own privacy notices which govern the use, handling, and disclosure of your Personal Information. For example, your interactions with social media sites, including any Personal Information you provide via buttons or links to these sites, are governed by the privacy notice of the social media company.

Our storefront may have functionality in connection with Authorize.net, providing us with certain aspects of the online e-commerce platform that allows us to sell our products to you. Purchaser data is stored through Authorize.net's data storage, databases, and interfaces. Authorize.net (or its third-party payment processing vendors) stores purchaser data on a secure server behind a firewall. Please note that in such circumstances we do not ourselves directly process or store the debit/credit card data that purchasers submit. If you choose a direct payment gateway to complete your purchase, then Authorize.net stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase payment transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase payment transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For additional information, please refer to the Authorize.net Privacy Policy at https://usa.visa.com/legal/privacy-policy.html. We are not responsible for the Authorize.net Privacy Policy, Cookie Policy, or Data Processing Agreement and you assume all related risks when interacting with Authorize.net’s services.

We also may use third-party web analytics services on our Site, such as those of Google Analytics. The information collected may be used by Chihuly Studio and/or others in aggregated / anonymized formats to, among other things, evaluate use of the Site and relevant Services, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

Our Usage of Cookies

What are cookies?

Cookies are small data files stored on your browser or device, which can be in the form of session cookies (which expire once you close your web browser) or persistent cookies (which stay on your browser for a set period of time or until you delete them). They generally contain information such as website preferences, user settings, and browsing history. This information helps us recognize you as you interact with or revisit our Services.

Cookies may be served by the entity that operates the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”). We integrate third-party analytics cookies, like Google Analytics and Facebook, onto our websites to help us understand how you are using our Site and Services so that we can improve them.

We also use other technologies that function similarly to cookies. For instance, we use web beacons (also called pixels), which are small images on a web page or in an email. Web beacons collect information about your browser or device and can set cookies. In addition, we use local storage, which allows data to be stored locally on your browser or device.

How do we use cookies?

We use cookies for a number of reasons, like helping us determine the popularity of certain content, improving our Services and your experience, and to better understand your online activity. The cookies we use generally fall into one or more of the following categories:

Essential Cookies—These cookies are strictly necessary for our Services to function properly. Some of our Services depend on these cookies and may not work properly, or at all, if they are disabled.
Analytics Cookies—We use these cookies to better understand how you interact with our Services so that we can improve them. For example, we may use these cookies to determine if you have interacted with certain content or features. We can also use these cookies to learn more about which features are the most popular with our users and where we may need to make improvements.
Advertising Cookies—We and our trusted advertising partners use these cookies to display advertisements, to make advertisements more relevant to visitors to our websites, and to track the efficiency of any advertising campaigns on other websites.

Cookies and pixels are used by our ad partners, such as Google Analytics and Facebook. We place ads based on anonymized data collected through these tools. We do not retarget individuals based on cookie data. Instead, we use this anonymized data to help guide our general advertising efforts on platforms like Facebook, Google Search, Instagram, and YouTube.

What are your choices concerning cookies?

You have the right to choose whether or not to accept cookies. However, since cookies can be an important part of how our Services work, if you remove or reject cookies, this could affect the availability and functionality of our Services. Here are some options to control or limit how cookies are used on our Services:

Manage your choices here.
You can usually manage settings to remove or reject browser cookies manually within your browser’s configuration settings. To manage these settings, please follow the instructions given by your browser.
To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on.

Retention, Confidentiality, and Security of Personal Information

We retain Personal Information we collect for as long as is reasonably necessary for our business operations and to fulfill the purpose of collection or further processing as described in this Privacy Policy; as we determine is necessary for business records; and to comply with applicable law.

Please be aware that your Personal Information may be transferred to, stored, and processed in the United States where our servers are located and/or to locations outside the United States in connection with our vendors and affiliates. We restrict access to Personal Information to those who need to know in order to provide services to you and to conduct our internal operations. We maintain reasonable physical, electronic, and procedural safeguards to guard your information. However, the Internet and digital information is not absolutely secure and, thus, we cannot promise guaranteed security. In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you. As applicable, we will comply with notification requirements for a security breach and may also notify you using the email address you have provided to us.

In the event of a merger, acquisition, corporate change, or bankruptcy, we may share or transfer your Personal Information as part of a transfer of our assets to the acquiring entity.

Children Under 13

We do not knowingly collect information from minors and the Site and Services are intended for adults over the age of eighteen (18). If you are a parent or guardian and believe that your child under the age of thirteen (13) has provided Personal Information to us without your consent, please notify us at [email protected]. If we become aware that information is or has been submitted by or collected from a minor under the age of thirteen (13), we will work promptly to delete this information.

Your Rights

Under state or international law, you may have certain rights. Please read below for the rights that apply to residents of certain jurisdictions.

Residents of Nevada

Relevant consumers may submit a verified request directing Chihuly Studio to not make any sale of any covered information Chihuly Studio has collected or will collect about the consumer by using the following information: [email protected] or Chihuly Studio, 1111 NW 50th St., Seattle, WA 98107-5120. You or your agent must provide sufficient confirmable and/or identifying information in order for us to verify and process your request.

Users from Outside the United States

Our Site is hosted in the United States and our Services are governed by United States law. If you are using the Services from outside the United States, please be aware that your Personal Information may be transferred to, stored, and processed in the United States where our servers are located and/or to locations outside the United States in connection with our vendors and affiliates. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Services, you consent to your Personal Information being transferred to our facilities and/or to the facilities of those third parties with whom we share it as described in this Privacy Policy.

As described in this Privacy Policy, we will only use (process) your Personal Information if you have given us consent to do so, it is necessary to fulfill a contract, or it is necessary for a legal obligation.

To deliver Services to you, it may also be necessary for us to transfer your Personal Information to the United States.

Under certain circumstances, you may have the following rights:

The right to request access to your Personal Information in our possession.
The right to request rectification (correction of inaccuracies) of your Personal Information in our possession.
The right to erasure (deletion) or of certain restriction of processing of your Personal Information in our possession.
The right to object to the processing of your Personal Information in our possession.
The right to data portability (transfer) of your personal data in our possession.
In the future, if we process any of your Personal Information by automated means, you may have the right to data portability (transfer) of your Personal Information in our possession.

Where you have given us consent to process your Personal Information for a specific purpose, you may withdraw that consent for processing that has not yet occurred.

For questions, please contact us at [email protected] or Chihuly Studio, 1111 NW 50th St., Seattle, WA 98107-5120. You or your agent must provide sufficient confirmable identifying information in order for us to verify your request.

In the European Union, you may also have the right to file a complaint with a supervisory authority.

Contact Us

If you no longer wish to receive communications from Chihuly Studio, please contact us at [email protected]. Opt-out requests may not be able to be immediately processed and we may continue to send you other types of transactional email communications.

If you have any questions or concerns about our Privacy Policy or would like to exercise your rights under applicable law, please contact us at please contact us at [email protected] or Chihuly Studio, 1111 NW 50th St., Seattle, WA 98107-5120. You or your agent must provide sufficient confirmable and/or identifying information in order for us to verify and process your request.

We reserve the right to verify the identity of any person making a request to opt-out or to delete or modify Personal Information; provided, however, that we will have no liability of any kind resulting from false or erroneous requests or any change or deletion made by us for any reason.

Changes and Updates to the Privacy Policy

This Privacy Policy applies to all relevant Personal Information collected by or provided to us or our authorized third-party vendors or partners as of the Effective Date. When we make any material changes to this Privacy Policy, we will update the Effective Date and may inform you by email to the address associated with your interaction with our Site or our Services. We will treat your continued use of this Site or our Services following such notice as your acknowledgement and acceptance of the changes.

The Effective Date of this Privacy Policy is May 30, 2024.