Shop FAQs

Q. How do I speak with a customer service representative?

A.  To speak with a customer service representative, please call toll-free at 800.574.7272 or email [email protected]. Our team is available Monday through Friday from 8:30AM–4:30PM PST.

  

Q. What are your payment methods?

A. We accept Visa, Mastercard, and American Express. In addition, we partner with Authorize.Net to securely process order payments.

 

Q. What is your shipping and returns policy?

A. All sales are final for Studio Edition Glass, Fine Art Prints, and Chihuly Pendleton Blankets. For detailed information on shipping and/or returns of books, films, and other merchandise, please refer to our Shipping & Returns page.

  

Q. How can I confirm that my web order was placed successfully?

A. Upon completion of your order, an “Order Confirmation” page will be displayed, and you will receive an “Order Confirmation” email. If you do not receive a confirmation email, please check your Junk/Spam folder and if an email is not present, please call 800.574.7272 for further assistance.

  

Q. There is a problem with an item I bought at a museum gift shop. What do I do?

A. Please contact the store from which you originally purchased your items to inquire about returns or exchanges. We are unable to facilitate returns or exchanges for items purchased at Chihuly Garden & Glass, partner exhibitions, or other vendors.

 

Q. Do you have a printed catalog?

A. Yes. If you would like to receive a catalog in the mail, please call 800.574.7272 or email [email protected]. You may also view our 2018 Spring Catalog and 2017 Catalog online.

 

Q. Do you offer payment plan options for acquiring Studio Edition Glass or Fine Art Prints?

A. We do not offer payment plans; payment is due in full prior to shipment.

 

Q. How do you safely ship artwork?

A. Chihuly Studio and Chihuly Workshop have developed the highest standards, methods, and reputation for transporting artwork safely and efficiently across the globe. We ship artwork insured via FedEx with signature required at delivery.

  

Q. How is Studio Edition Glass packed for shipment?

A. Studio Edition glass is wrapped in bubble wrap, placed inside its display vitrine, and surrounded by packing peanuts in a custom cardboard shipping box (14 x 14 x 14" or 16 x 16 x 16") for transit. Unpacking instructions are provided on the top of each box.

  

Q. How are Fine Art Prints packed for shipment?

A. Framed prints are wrapped in large bubble wrap and packaged in a thick custom cardboard box (48 x 37 x 4") with additional bubble wrap on all sides and a foam noodle at the bottom to provide stability in transit.

Unframed prints are wrapped in glassine and silicone release paper and secured between two layers of thick cardboard (48 x 37 x 1") to ensure stability in transit.

  

Q. How long will it take for my order to ship?

A. Please allow 3–5 business days for order processing. Orders are shipped Monday through Friday. For specific questions regarding your order, please call 800.574.7272 or email [email protected].

 

Q. I am visiting the US and would like to order gifts online and have them shipped to my hotel. Is that possible? 

A. We do not ship to hotels, but can ship your package to a nearby FedEx store to be held for pick up. When you place your order online, use the FedEx location as the shipping address, and provide the name and phone number of the person who will pick up the order. ID is required at pick up. You can find your nearest FedEx location on the FedEx website.

  

Q. How much will I pay in taxes here in the UK (or other foreign country) for artwork?

A. Chihuly Workshop cannot advise on custom charges and applicable fees. Please contact your local customs office for more information on duties and import taxes.

 

Q. What is the difference between edition artwork and unique artwork?

A. Edition artwork refers to glass and prints created in multiples. Edition artwork can be viewed and acquired on our website or at select museums and galleries. For assistance with edition artwork, call 800.574.7272.

Unique artwork refers to one-of-a-kind glass sculpture and two-dimensional works of art which can be viewed on our website, at representative galleries, and in exhibitions and select museum collections. Please contact us via our inquiry page or call 206.781.8707, if you are interested in acquiring unique artwork.

 

Q. Where can I see Studio Editions or Prints in my local area?

A. For a list of participating venues and galleries, email [email protected] with your name and location.

  

Q. Can you help me insure or appraise my Studio Edition?

A. Chihuly Workshop does not authenticate or appraise artwork. We suggest you contact a qualified independent appraiser.  

 

Q. I recently purchased a Studio Edition which included a display case and riser. I also own a 1998 Studio Edition; may I purchase another display case from you for that piece?

A. Yes, we sell plexiglass vitrines in two sizes. The cost is $150 for the vitrine, and $75 for shipping. Please contact us at 800.574.7272, and we will determine the size vitrine needed for your Studio Edition.

  

Q. I’m looking for an item that I remember from the past. Do you still carry it?

A. Our merchandise is constantly changing, so it may be difficult to obtain out-of-print books and other items. Contact us at 800.574.7272 and we will research your request.

  

Q. May I tour Chihuly Studio or Chihuly Workshop?

A.  Chihuly Studio and Chihuly Workshop are closed to the public. However, Chihuly Garden and Glass, located at the base of the Space Needle, is open to the public. Visit www.chihulygardenandglass.com or call 206.753.4940 for more information.

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